Frequently Asked Questions

We have done business through Pudo, Paxi and Postnet and find their delivery costs and relability to be the best.

R80 anywhere in South Africa If your order is more than R900 delivery is FREE

If an order is placed by 10am weekdays we will strive to have it to you in no more than 5-7 working days if you stay in any of the main centres (JHB,CPT & PTA)

How do I return? We offer no questions asked returns and exchanges. Send us an email on mishmusicschool@gmail.com or whatsapp us on 069 873 2152 with your order number and the product you want to return or exchange. Once your request is approved, you will get a confirmation email with shipping guidelines What items are returnable? Items bought within 30 days from the date of purchase, unused and resellable condition The item I received is damaged! If the purchased product is faulty, reach out to us within 7 days of the delivered date. Can the items be exchanged? We allow the exchange of purchased items for selectable variants. Once the exchange request is approved, the replaced item will be shipped to you. What are the refund options? Refunds can be done via direct deposit into your bank account or a store credit How soon will I get my refund? Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval.